We are currently looking to recruit an AIGL Team Leader with a British Canoeing Paddlesport Instructor Award to join the team at Windmill Hill. As AIGL Team Leader you will lead a team of AIGLs to deliver a safe, engaging, and enjoyable experience to our guests in a residential outdoor setting. You will support the smooth running of the operation and ensure our guests’ have a fantastic experience.
 
Key responsibilities include:

• Leading a team of Activity Instructors/Group Leaders;
• Acting as a role model by demonstrating the highest possible standards of behaviour;
• Supporting the day-to-day running of a busy AIGL department;
• Delivering the highest levels of external and internal customer service;
• Ensuring the centre’s product quality, training, equipment, safety and base aesthetics meet PGL standards;
• Maintaining high levels of safety within the workplace;

The successful candidate will be able to demonstrate energy, drive and determination. You will have the ability to treat people in a fair, consistent and respectful manner and value diversity. You will be effective in developing and maintaining working relationships to ensure high levels of customer service. You will have excellent organisational skills, communication and time management along with a drive to progress the Activity Instructor/Group Leader role. Previous experience of leading teams, awareness of current policies and procedures and a high-level experience of customer care and activity delivery are desirable.